Enroll Course: https://www.coursera.org/learn/principes-de-base-du-soutien-technique
If you’re looking to start a career in the ever-evolving world of technology, then Coursera’s course ‘Principes de base du soutien technique’ is an excellent resource to kickstart your journey. This foundational course is the first in a series aimed at equipping learners with essential skills and knowledge to thrive as entry-level IT support specialists.
Course Overview
In this course, you will be introduced to the expansive realm of Information Technology (IT). Each week tackles different facets of the field, including hardware, software, networking, troubleshooting, and customer service. By the end of this program, you’ll have a better understanding of what it takes to work in IT support and be prepared for more advanced topics in the future.
Syllabus Breakdown
- Introduction to IT: Begin your journey by learning about the history of computers, how they function, and what a typical IT support specialist does. You’ll even learn the fascinating concept of binary counting!
- Hardware: Discover what’s inside a computer, the functions of various components, and even how to build a computer from scratch.
- Operating Systems: Get familiar with different operating systems like Windows, Linux, and macOS. Hands-on labs allow you to install these systems directly.
- Networking: Explore the history and components of the Internet, covering essential topics like privacy, security, and the future of connectivity.
- Software: Understand what software is and learn how to manage it effectively. You’ll use Qwiklabs to install, update, and remove software on various operating systems.
- Troubleshooting: Conclude with essential troubleshooting techniques and customer support skills needed for real-world scenarios.
Why You Should Enroll
This course not only serves as a fundamental introduction to IT principles but also prepares you with practical skills through interactive labs and real-world scenarios. The emphasis on customer service and empathy is particularly valuable, highlighting the human element often overlooked in technical roles.
If you’ve been contemplating a career change, or if you’re simply looking to enhance your tech skills, I highly recommend ‘Principes de base du soutien technique’. It’s a comprehensive, accessible, and engaging primer for navigating the tech support landscape.
Enroll Course: https://www.coursera.org/learn/principes-de-base-du-soutien-technique