Enroll Course: https://www.coursera.org/learn/introduction-to-technical-support
The ‘Introduction to Technical Support’ course offered by IBM on Coursera is an excellent starting point for anyone interested in launching a career in IT support. As the first part of the IBM IT Support Professional Certificate program, this self-paced course provides a thorough overview of the essential skills, tools, and career pathways in technical support. What sets this course apart is its industry-insider insights, practical activities, and real-world applications. Throughout the modules, learners delve into topics such as the roles and responsibilities of support professionals, the various support channels, and the importance of ticketing systems and service-level agreements (SLAs). The course emphasizes skill development through guided activities, including connecting remotely to support systems and managing support tickets—skills that are directly applicable in the workplace. The final hands-on project consolidates learning by giving participants the opportunity to work with a ticketing system, creating and resolving records, and generating reports. Industry professionals share their experiences and tips, making the content engaging and credible. I highly recommend this course for beginners and career switchers because of its clear structure, practical focus, and the valuable insights into a fast-growing industry. Whether you’re aiming to start a new career or deepen your understanding of IT support, this course provides a solid foundation to succeed.
Enroll Course: https://www.coursera.org/learn/introduction-to-technical-support