Enroll Course: https://www.coursera.org/learn/principes-de-base-du-support-technique
If you’re looking to kickstart your career in Information Technology or simply want to understand the basics of tech support, Coursera’s ‘Principes de base du support technique’ is an excellent starting point. This course provides a thorough introduction to the core concepts and practical skills needed for a beginner support specialist in IT. From understanding the evolution of computers to exploring hardware, operating systems, networking, software, and troubleshooting, this course covers a broad spectrum of foundational topics.
The course is well-structured, beginning with an engaging overview of the history and function of computers. It then moves into detailed modules on hardware components, installation and interaction with operating systems like Windows, Linux, and Mac OS X, which are complemented by hands-on activities via Qwiklabs. The networking module offers insight into how the internet works, including its history, security issues, and future trends.
One of the standout features of this course is its focus on practical skills. You will learn to install and manage software, understand troubleshooting scenarios, and develop soft skills such as customer support empathy and documentation writing. This holistic approach ensures that you are not only technically competent but also prepared to handle customer interactions effectively.
I highly recommend this course for beginners eager to enter the IT support field or anyone wishing to solidify their understanding of basic IT principles. The content is accessible, comprehensive, and designed to build confidence in handling real-world support roles. Whether you aim to progress in tech support or simply want a strong foundation in IT, this course is a valuable resource.
Enroll Course: https://www.coursera.org/learn/principes-de-base-du-support-technique