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In today’s competitive and quality-driven industry landscape, the ability to effectively identify and resolve problems is crucial. The Coursera course ‘Análise e Solução de Problemas com 8D’ offers a comprehensive training on the renowned Eight Disciplines (8D) methodology, a proven approach widely adopted across various sectors for tackling product and service issues. This course is ideal for professionals seeking to strengthen their problem-solving skills, especially those involved in quality management, manufacturing, and customer service. Throughout the course, learners will gain a solid understanding of the PDCA cycle and how it integrates with the 8D process. They will learn to accurately identify root causes using tools like Ishikawa diagrams, the 5 Whys technique, and hypothesis testing. Moreover, the course emphasizes selecting the most effective corrective actions, ensuring the sustainability of improvements, and expanding successful solutions to similar processes or products. By the end of the program, participants will be capable of conducting thorough and rigorous problem analyses, meeting high customer expectations and enhancing overall quality assurance. Whether you are new to quality methodologies or looking to formalize your problem resolution process, this course provides actionable insights and practical skills to elevate your professional capabilities.
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