Enroll Course: https://www.coursera.org/learn/technical-support-fundamentals-de
Are you looking to break into the exciting world of Information Technology? Coursera’s “Grundlagen des technischen Supports” (Fundamentals of Technical Support) course, the first in Google’s IT Support Professional Certificate series, is an excellent starting point. This comprehensive course is designed to equip you with the foundational knowledge needed to excel as an IT support specialist.
From the very first week, you’ll dive into the fascinating history and evolution of computers, understanding how modern machines function. You’ll grasp the fundamental concept of the binary system, the language computers speak. The course doesn’t shy away from the practical aspects either. Week two delves into computer hardware, dissecting each component and explaining how they work in unison. You’ll even learn how to assemble a computer from scratch!
Moving on, the course tackles operating systems in week three. You’ll explore the most common OS platforms like Windows, Linux, and Mac OS X, learning about their interaction with hardware and how to install them. The practical experience continues with hands-on interaction with Windows and Linux through Qwiklabs.
Week four is dedicated to the backbone of modern communication: networking. You’ll journey through the history of the internet, understand what the ‘web’ truly is, and discuss crucial topics like online privacy, security, and the future of the internet. This module provides a solid understanding of how the internet works and its societal impact.
Software takes center stage in week five. You’ll learn what software is, the types you’ll encounter in IT support, and how to manage it effectively. The concept of ‘abstraction’ is revisited, and you’ll gain practical skills in installing, updating, and removing software on Windows and Linux via Qwiklabs.
Finally, the course culminates in week six with an essential focus on troubleshooting and customer support. You’ll explore real-world scenarios faced by IT support professionals, emphasizing the critical importance of empathy and user perspective. The necessity of documentation in IT roles is also highlighted, equipping you with the soft skills to communicate effectively.
“Grundlagen des technischen Supports” is more than just a theoretical course; it’s a practical roadmap to a career in tech. It covers the essential building blocks of IT, from hardware and software to networking and customer service, all while preparing you for the realities of the job market, including interview tips. I highly recommend this course to anyone aspiring to enter the IT support field.
Enroll Course: https://www.coursera.org/learn/technical-support-fundamentals-de