Enroll Course: https://www.udemy.com/course/05_ux-_customerjourneymap/
In the ever-evolving world of digital products and services, understanding your user’s experience (UX) is paramount to success. Udemy’s “05_ux-_customerjourneymap” course, taught by the experienced Yasuda-sensei, offers a deep dive into a crucial UX tool: the Customer Journey Map.
This course is specifically designed for beginners with no prior experience in UX. Yasuda-sensei breaks down complex concepts into easily digestible steps, making it accessible to anyone looking to improve their understanding of user experience. While aimed at newcomers, the practical, real-world application of the techniques taught here can also be valuable for experienced professionals seeking a refresher or a structured approach.
What is a Customer Journey Map? It’s a visualization of the process a customer goes through when interacting with your product or service. This course teaches you how to build one from scratch, using the personas developed in previous “Practical Edition” courses as a foundation. You’ll learn to map out user actions, thoughts, and touchpoints at each stage of their interaction. The goal? To identify potential drop-off points and optimize the user experience at every step.
What sets this course apart is its practical, hands-on approach. You’ll be using Figjam, a tool commonly used by leading UX companies, to create your own Customer Journey Map alongside Yasuda-sensei. This direct application ensures you grasp the concepts and can immediately implement them.
The course also touches upon the historical context of user stories and provides insights into their creation, highlighting potential pitfalls and benefits. This comprehensive approach ensures you understand not just *how* to create a journey map, but *why* it’s so effective.
Yasuda-sensei, with 8 years of experience as a web designer and a track record of over 100 projects for major corporations and SMEs, brings a wealth of practical knowledge. Having also founded a web design school, his ability to explain complex topics clearly to beginners is well-established.
Who should take this course?
* Those who have heard of UX/UI but are unsure how it’s applied in practice.
* Aspiring designers and engineers.
* Individuals looking to launch services, apps, or products.
* Those aiming for careers in marketing.
* Anyone seeking cost-effective, cutting-edge marketing techniques beyond traditional analytics.
By mastering the Customer Journey Map, you’ll gain a powerful tool to truly understand your users, leading to the creation of successful and user-centric services. Yasuda-sensei’s personal experience highlights the significant career advancement possible with these skills, noting a threefold increase in designer rates after learning these UX methodologies.
While the course can be taken independently, it’s recommended to view it as part of a series that builds a complete understanding of UX marketing. However, the “05_ux-_customerjourneymap” course stands strong on its own as an excellent introduction to a vital UX practice.
Enroll Course: https://www.udemy.com/course/05_ux-_customerjourneymap/