Enroll Course: https://www.coursera.org/learn/technical-support-fundamentals-de
If you are aspiring to start a career in IT support, the course ‘Grundlagen des technischen Supports’ offered on Coursera is an excellent starting point. This beginner-friendly course, designed by Google, introduces core concepts of information technology, including hardware, software, networking, and troubleshooting. Throughout the course, learners will gain practical skills such as assembling computers, installing operating systems like Windows and Linux, and understanding how the internet functions. One of the highlights is the emphasis on soft skills and effective communication with users, which are crucial in customer support roles.
The structured syllabus ensures a logical progression from foundational knowledge to hands-on applications, making complex topics accessible. The use of Qwiklabs environments for practical exercises reinforces learning by providing real-world scenarios. Moreover, the course offers valuable insights into interview preparation and the skills needed to thrive in the tech industry.
I highly recommend this course for beginners seeking to establish a solid foundation in IT support. Its comprehensive content, combined with practical exercises, makes it a worthwhile investment for anyone aiming to enter the IT field or enhance their technical support skills.
Enroll Course: https://www.coursera.org/learn/technical-support-fundamentals-de