Enroll Course: https://www.coursera.org/learn/technical-support-fundamentals-ua
Introduction
If you are looking to kickstart your career in the IT industry, Coursera’s course “Основи технічної підтримки” (Basics of Technical Support) is an excellent place to begin. This course provides beginners with a comprehensive introduction to the dynamic world of information technology (IT), covering essential topics that every aspiring IT support professional should know.
Course Overview
This course is the first in a series designed to train entry-level IT support specialists. Throughout the course, you will explore different aspects of IT, including computer hardware and software, internet fundamentals, troubleshooting techniques, and customer service. By the end of the course, you’ll not only have gained foundational knowledge, but you’ll also be prepared for a certification program that can advance your career in IT support.
Syllabus Breakdown
Week 1: Introduction to IT
In the first week, learners will be introduced to the history of computers and their evolution. The course also covers the role of an IT support specialist and the significance of binary code in technology—an essential skill for every IT professional.
Week 2: Hardware
The second week dives into the internal components of computers. You will learn about each hardware component and, by the end of this module, you’ll have the practical knowledge to assemble a computer from scratch.
Week 3: Operating Systems
In week three, the focus shifts to operating systems. You’ll discuss the most widely used operating systems, learn how they interact with hardware, and gain the ability to install various operating systems (Windows, Linux, and Mac OS X) using Qwiklabs.
Week 4: Organizing Networks
Week four revolves around computer networking. You will study the history and workings of the internet, along with discussions on privacy, security, and the future of the internet.
Week 5: Software
In the fifth week, you will explore software types and management. You’ll gain hands-on experience in installing, updating, and uninstalling software within operating systems.
Week 6: Troubleshooting
Finally, the course wraps up with essential troubleshooting practices and customer support strategies. The last week emphasizes understanding user needs/expectations and maintaining documentation, which is vital in any IT role.
Recommendation
This course is highly recommended for anyone who is beginning their journey in IT. Not only does it provide substantial foundational knowledge, but it also prepares you for real-world scenarios through practical modules. The use of Qwiklabs allows for an interactive learning experience, making the transition from theory to practice smooth and engaging.
For those eager to enter the IT support field, “Основи технічної підтримки” is a valuable stepping stone, paving the way for future certifications and career advancements in IT.
Enroll Course: https://www.coursera.org/learn/technical-support-fundamentals-ua