Enroll Course: https://www.udemy.com/course/digital-social-media-customer-service-certificate-course/
In today’s digital age, exceptional customer service has become more vital than ever. The Coursera course ‘Customer Service 2.0: Learn Digital Customer Service’ is a comprehensive and engaging program designed to equip professionals, product teams, and entrepreneurs with the skills needed to excel in social media and mobile-first customer engagement.
This course, now upgraded for 2024, offers a vibrant learning experience through animated lectures, real-world case studies, and interactive activities. Taught by Davis Jones, a seasoned instructor with a global reach, the course emphasizes diagnosing, prioritizing, and resolving customer issues in a community-first context aligned with the social media era.
Participants will learn practical techniques such as leveraging AI prompts (including ChatGPT and Google models), monitoring digital channels for brand reputation, and generating revenue through compassionate support. The course is tailored to early-career professionals looking to step into customer service roles, product teams aiming for rapid iteration based on customer feedback, and entrepreneurs engaging with customers via social media.
Key highlights include the use of the IPX system to diagnose customer issues, authentic engagement strategies, and fostering customer loyalty to boost organizational revenue. Beyond theoretical knowledge, learners will participate in four hands-on exercises designed to practice diagnosing, resolving, and prioritizing customer inquiries.
Eazl’s course not only prepares you for the mobile and social media world but also provides access to exclusive student groups and support, making it a well-rounded learning experience. If you want to stay ahead in the digital customer support landscape and serve the over 2.5 billion smartphone users worldwide effectively, this course is a must.
Enroll today to develop your skills in providing modern, compassionate, and effective customer service in the social media era!
Enroll Course: https://www.udemy.com/course/digital-social-media-customer-service-certificate-course/