Enroll Course: https://www.coursera.org/learn/gerenciamento-de-servicos-de-ti
The Coursera course ‘Gerenciamento de Serviços de TI’ offers an insightful journey into the modern principles of IT service management, grounded in the ITIL4 framework. Designed for professionals aiming to optimize the value delivered by IT services, this course covers key topics such as the evolution of ITIL, the creation of a service value system, and the guiding principles that underpin efficient service management. One of the standout aspects is its focus on integrating contemporary practices like Agile and DevOps with traditional ITIL concepts, providing learners with a holistic perspective on service delivery.
Participants will explore the construction of the service value chain, understanding its impact on business value and user involvement throughout the process. The course also delves into practical management practices, emphasizing the design of innovative service centers and the adaptation of traditional models to meet current demands. The hands-on approach and clear explanations make complex topics accessible, making this course highly recommended for IT managers, service desk teams, and anyone interested in elevating their understanding of IT service management.
Overall, I highly recommend ‘Gerenciamento de Serviços de TI’ for those looking to enhance their strategic and operational skills in IT service management. It’s a well-structured course that balances theory with practical insights, making it a valuable addition to any professional’s learning path in the IT domain.
Enroll Course: https://www.coursera.org/learn/gerenciamento-de-servicos-de-ti