Enroll Course: https://www.coursera.org/learn/technical-support-fundamentals-pt-pt
Are you looking to kickstart your career in Information Technology (IT) and want a solid foundation in technical support? The Coursera course ‘Princípios básicos de apoio técnico’ offers a perfect starting point for aspiring IT support specialists. This beginner-level course introduces the essential concepts and practical skills needed to excel in tech support roles.
The course is well-structured, covering a broad range of topics over six weeks. It begins with the basics of IT, including the history and evolution of computers, and introduces the role of an IT support specialist. Moving forward, it dives into the hardware components inside computers, teaching you how to assemble a PC from scratch—a valuable hands-on skill.
In the subsequent weeks, the course explores operating systems, guiding you through installation processes for Windows, Linux, and Mac OSX, and providing interactive experiences via Qwiklabs. You will learn how networks function, understand internet history, and gain insights into privacy and security issues. The software module explains different types of software, management practices, and the concept of abstraction.
Finally, the course emphasizes troubleshooting and customer support skills, highlighting the importance of empathy, effective communication, and documentation. These soft skills are crucial for ensuring customer satisfaction and professionalism in technical support roles.
Overall, this course is highly recommended for beginners eager to enter the IT support field. Its comprehensive curriculum, practical labs, and focus on both technical and soft skills make it an excellent investment for anyone aiming to develop a well-rounded skill set in technology support.
Enroll Course: https://www.coursera.org/learn/technical-support-fundamentals-pt-pt