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The course ‘Planejamento e Design de Serviços de TI (2025)’ on Coursera is an exceptional program designed for IT professionals seeking to master the art of designing and planning IT services that align with business needs and quality standards. This course offers an in-depth exploration of best practices, primarily rooted in the ITIL framework, alongside other global standards, providing participants with practical skills to develop efficient, innovative, and user-centric IT solutions.
One of the standout features of this course is its focus on analyzing business requirements and translating them into effective IT service designs. The coursework covers critical topics such as service architecture, capacity planning, risk management, and service continuity, all essential for ensuring operational excellence.
The course employs an interactive and applied methodology, making complex concepts accessible and engaging. It is highly suitable for IT managers, system analysts, consultants, and project leaders looking to enhance their expertise in service design and management. While prior knowledge of basic IT operations is recommended, beginners with a keen interest can also benefit.
I highly recommend this course to anyone aiming to elevate their skills in IT service management, as it provides not only theoretical knowledge but also practical tools to implement in real-world scenarios. Enrolling in this program will undoubtedly be a valuable investment in your professional development and your organization’s success.
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