Enroll Course: https://www.udemy.com/course/manageengine-servicedesk-plus-itil-best-practice-automation/
If you’re an IT professional or service desk manager looking to elevate your IT service management skills, the ‘ManageEngine ServiceDesk Plus ITIL Best Practice & Automation’ course on Udemy is an excellent choice. This course offers a thorough exploration of how to efficiently manage IT and non-IT services through ServiceDesk Plus, integrating ITIL best practices for optimal results. From the fundamentals of configuring service and incident templates to advanced automation techniques, the course is designed to cater to both beginners and experienced practitioners. One of the highlights is the hands-on approach, which includes practical labs and real-world examples to reinforce learning. You will learn to manage assets, implement change management, and create custom triggers and workflows, all while improving your ability to track performance via dashboards and reports. The course also covers integration with tools like ADManager Plus, Endpoint Central, and even ChatGPT, providing a modern, comprehensive toolkit for service management. Furthermore, the insights into creating approval workflows and request life cycles help streamline your processes, ensuring better compliance and efficiency. By the end of this course, you’ll possess the skills to customize and optimize ServiceDesk Plus to meet your organizational needs, making you a more effective ITSM professional. I highly recommend this course for anyone eager to master ServiceDesk Plus and implement ITIL best practices with automation to enhance service delivery.
Enroll Course: https://www.udemy.com/course/manageengine-servicedesk-plus-itil-best-practice-automation/