Enroll Course: https://www.udemy.com/course/crea-un-sistema-de-tickets-helpdesk-con-phpmysql-y-js-mvc/
Are you interested in building a robust Help Desk system from scratch? The Coursera course “Crea un Sistema de Mesa de Ayuda con PHP, MySQL y JS (MVC)” offers an in-depth journey into developing a complete support ticket management system using industry-leading technologies. This course is perfect for both beginners and intermediate developers eager to expand their web development skills.
The curriculum covers essential programming concepts in PHP, including syntax, variables, functions, and control structures. Additionally, you will learn to manage databases effectively with MySQL—creating tables, indexes, primary and foreign keys, and advanced SQL queries. An important aspect of the course is teaching how to develop stored procedures to optimize database operations.
One of the highlights is implementing user authentication and CRUD functionalities, enabling you to create secure login, registration, and user management features. The course then guides you through designing the core Help Desk system, including ticket creation, status management, and visualization of data through interactive JavaScript charts.
Further, you’ll learn to enhance user experience by integrating rich text editors like Sumernote JS, attaching files, and sending email alerts for ticket updates. The practical component involves deploying your project on a hosting platform, creating mockups, and conducting user satisfaction surveys.
Innovative features such as sending WhatsApp messages via third-party APIs, assigning and closing tickets efficiently, and integrating ChatGPT for automated responses make this course truly comprehensive. These skills are invaluable for developing scalable, user-friendly systems that meet modern support demands.
Overall, this course equips you with the technical knowledge and practical experience to develop a full-featured Help Desk system, making you a valuable asset in any organization seeking efficient customer support solutions. Whether you want to enhance your programming portfolio or develop enterprise-level applications, this course is a highly recommended choice.
Enroll Course: https://www.udemy.com/course/crea-un-sistema-de-tickets-helpdesk-con-phpmysql-y-js-mvc/