Enroll Course: https://www.udemy.com/course/service-excellence-training/
In today’s competitive landscape, exceptional customer service isn’t just a bonus; it’s a necessity. The ‘Service Excellence Training From A To Z’ course on Udemy, developed by Herry Santoso, S.Psi., CT. BNSP., CPSE, offers a comprehensive roadmap to building and sustaining a culture of service excellence within any organization.
This e-learning program is meticulously designed to equip you and your employees with the skills and mindset needed to consistently deliver outstanding customer experiences. The course emphasizes creating a positive and lasting impression on customers, making your business the ‘top of mind’ choice. Regardless of your industry, size, or business model, the principles taught are crucial for thriving in the modern era, particularly with the evolving psychologies of customers in the Society 5.0 era.
What sets this course apart is its practical, comprehensive, and easy-to-apply approach. Drawing on over 15 years of experience as a trainer and consultant, Herry Santoso breaks down complex concepts with real-world examples and engaging slides. The curriculum is structured systematically, adhering to andragogy principles (adult learning), ensuring that employees from all backgrounds and educational levels can absorb and implement the material effectively.
The course delves deep into various facets of service excellence:
* **The Heart of Service**: Understanding the core motivations and strategies behind great service, including how top-tier companies build service cultures and create value beyond basic offerings.
* **Customer Psychology in Society 5.0 Era**: Navigating the modern customer’s mindset, understanding generational differences (especially Millennials), and applying Maslow’s Hierarchy of Needs to enhance customer interactions.
* **Customer Satisfaction Ladder**: Mastering the dynamic nature of customer satisfaction and strategies to become the preferred choice.
* **Customer Related Process**: Optimizing internal processes for a seamless and positive customer journey.
* **5 Dimensions of Service**: Understanding the key metrics by which service quality is judged.
* **Effective Communication**: Mastering communication techniques, including the REACH and 3V principles, active listening, and making a great first impression to build trust and influence customers effectively.
This course is a valuable investment for any business aiming to differentiate itself through superior customer service. It provides actionable insights and practical tools that can be immediately implemented to foster customer loyalty and drive business success. Highly recommended for anyone looking to elevate their service game!
Enroll Course: https://www.udemy.com/course/service-excellence-training/