Enroll Course: https://www.udemy.com/course/servicenow-it-service-management-cis-itsm-yokohama-tests/
If you’re looking to validate your skills in IT Service Management (ITSM) and advance your career, the ServiceNow IT Service Management (CIS-ITSM)/Yokohama Release course on Udemy is a fantastic resource. This course is designed specifically for those preparing for the CIS-ITSM certification, which is essential for ITSM professionals, implementers, administrators, and consultants.
### Course Overview
The course offers a comprehensive and exam-focused approach, reflecting the latest exam structure and the most recent Yokohama release. It includes high-quality multiple-choice questions (MCQs), realistic exam simulations, and topic-wise practice sets that help you evaluate your knowledge and reinforce key concepts. This structured method not only builds your confidence but ensures you’re well-prepared for both the certification exam and real-world ITSM scenarios.
### Key Topics Covered
1. **Incident Management**: Learn about the incident lifecycle, state models, SLAs, and major incident management workflows, including automated routing using assignment rules and Predictive Intelligence.
2. **Problem Management**: Understand how to investigate root causes, manage known errors, and apply appropriate resolutions.
3. **Change Management**: Discover the change lifecycle from submission to post-implementation review, utilizing risk calculators and change models.
4. **Service Catalog and Request Management**: Gain insights into designing effective service offerings and request fulfillment flows.
5. **CMDB and Service Portfolio Management**: Get hands-on experience with CI Class Manager and how to map services to ITSM processes.
6. **Tools and Features**: Familiarize yourself with Flow Designer, SLA Timeline Visualization, Major Incident Workbench, and more.
### Yokohama Release Enhancements
The course has been updated to include features from the Yokohama release, such as unified ITSM operations, enhanced Predictive Intelligence clustering, and dynamic SLA visualization. These enhancements ensure that you are learning the most current practices in the field.
### Why Enroll?
This course is ideal for anyone looking to validate their skills and knowledge in ITSM through the CIS-ITSM certification. With comprehensive coverage of the latest exam blueprint and scenario-based questions, you will be well-equipped to pass the exam and implement successful ITSM practices in your organization.
### Final Thoughts
Overall, the ServiceNow IT Service Management (CIS-ITSM)/Yokohama Release course on Udemy is a valuable investment for your professional development. Whether you are preparing for the exam or looking to enhance your ITSM projects, this course provides the in-depth content and practical insights necessary for success. Don’t miss out on the opportunity to elevate your skills and advance your career in IT service management!
**Enroll today and take the first step towards certification success!**
Enroll Course: https://www.udemy.com/course/servicenow-it-service-management-cis-itsm-yokohama-tests/