Enroll Course: https://www.udemy.com/course/customer-experience-foundations/
In today’s competitive business landscape, delivering exceptional customer experience (CX) is more crucial than ever. The ‘Customer Experience Foundations’ course on Coursera offers an in-depth exploration of key concepts, strategies, and tools to help professionals elevate their CX game. Whether you’re new to customer experience or looking to refine your skills, this course covers essential topics such as Customer Journey Mapping, Customer Segmentation, and Voice of Customer (VoC) analysis. You’ll learn to implement frameworks like the KANO Model, leverage AI and automation—including ChatGPT—for personalization, and use CX metrics to measure success. The course also emphasizes practical applications, enabling you to develop personas, create targeted experiences, and conduct internal assessments to foster continuous improvement. I highly recommend this course for anyone interested in making a positive impact on customer satisfaction, loyalty, and engagement. With its comprehensive content and real-world tools, you’ll be well-equipped to lead CX initiatives that drive long-term business growth.
Enroll Course: https://www.udemy.com/course/customer-experience-foundations/