Enroll Course: https://www.udemy.com/course/it-support-technician-fundementals-hardware-and-software/
Are you looking to break into the exciting world of IT support but don’t know where to start? I recently completed the ‘IT Support Technician Fundamentals – Hardware and Software’ course on Udemy, and I can confidently say it’s an excellent stepping stone for aspiring IT professionals.
This course is designed for absolute beginners, meaning you don’t need any prior experience to dive in. It meticulously covers the foundational knowledge essential for any IT support role. The curriculum is logically structured, starting with a comprehensive look at computer hardware. You’ll get to know each crucial component, from the processor and memory to storage devices, graphics cards, and the motherboard. The instructor also covers essential peripherals like monitors, keyboards, and mice, as well as printers.
Beyond individual components, the course delves into the often-confusing world of cables and connections, explaining the purpose of HDMI, Display Port, USB, Ethernet, and more, along with a helpful summary of PC parts and their connections. This section is particularly valuable for troubleshooting physical connectivity issues.
Hardware troubleshooting is addressed with practical advice on diagnosing and resolving common problems. The course then transitions to laptops, detailing their unique parts, docking station connections, and frequent hardware issues. For those entering the business world, understanding common laptop and PC brands used in corporate environments is a significant plus.
Finally, the software section provides a solid introduction to operating systems and essential everyday software. You’ll learn about installing and using programs like Chrome, the Office package, Adobe Reader, VLC, Teams, and file compression tools like WinZip/WinRAR. The inclusion of the Snipping Tool for screenshots is a nice practical touch.
By the end of this course, you’ll possess a strong foundational skill set. It effectively prepares you to tackle more advanced IT topics such as networking, Active Directory, cloud services, and Microsoft 365. If you’re aiming for a career in IT support, this course is a highly recommended and accessible starting point.
Enroll Course: https://www.udemy.com/course/it-support-technician-fundementals-hardware-and-software/