Enroll Course: https://www.coursera.org/learn/sap-customer-engagement-and-discovery
Embarking on a journey with SAP’s technology solutions requires more than just technical prowess; it demands a deep understanding of how to engage with and guide customers through their digital transformation. The SAP Customer Engagement and Discovery course, a crucial part of the SAP Technology Consultant Professional Certificate program, expertly equips learners with these essential skills. As the third course in the series, it builds upon foundational knowledge to focus on the critical initial phases of any SAP project.
This course truly shines in its comprehensive approach to customer interaction. The syllabus meticulously outlines the process, starting with the fundamental principles of customer engagement and the strategic setup of projects. You’ll delve into SAP’s Activate Methodology, a framework designed to accelerate project timelines and ensure smooth implementation. Understanding the roles and responsibilities within a project, and how to effectively kick off a client engagement, are key takeaways from the introductory module.
The second module, ‘Gathering Customer Information and Insights,’ is where the practical application of discovery truly begins. It provides actionable methods for collecting vital information about a customer’s business, technology, and data. Through techniques like discovery workshops, interviews, and surveys, learners are taught to gather the necessary inputs for thorough analysis. The emphasis on aligning customer business objectives with organizational capabilities is particularly valuable, ensuring that SAP solutions are tailored to meet specific needs.
Preparing for the subsequent analysis and design phases is the focus of the third module. This section covers the essential technical preparations and environment configurations required for processes like fit-to-standard analysis. By comparing SAP’s approach with other industry models, the course provides a well-rounded perspective on technology and business landscape analysis.
Communicating the ‘why’ behind SAP solutions is paramount, and the fourth module, ‘Communicating Business Value and Seeking Signoff,’ addresses this head-on. It guides learners on how to articulate the business value of proposed solutions to key stakeholders, fostering buy-in and confidence. Documenting findings in a Customer Journey Roadmap and effectively seeking customer feedback and sign-off are crucial skills honed in this segment.
What elevates this course beyond theoretical knowledge is the ‘Hands-on Project.’ This practical component allows you to apply everything learned by analyzing a real-world SAP Customer Case Study. You’ll create a Customer Journey Map Plan, collaborate virtually with peers, and even present your approach, solidifying your understanding. The peer review aspect further enhances learning by exposing you to different perspectives and approaches.
In recommendation, the SAP Customer Engagement and Discovery course is an indispensable resource for anyone aspiring to be an SAP Technology Consultant or seeking to enhance their customer-facing skills within the SAP ecosystem. It provides a structured, practical, and insightful learning experience that is essential for navigating the complexities of customer transformation projects. If you’re looking to build strong customer relationships and effectively guide them towards their business goals with SAP, this course is a must-take.
Enroll Course: https://www.coursera.org/learn/sap-customer-engagement-and-discovery