Enroll Course: https://www.coursera.org/learn/customer-service
In today’s highly competitive market, attracting customers is just the beginning; retaining them and building trust is where the real challenge lies. The Coursera course, ‘خدمة العملاء | Customer Service,’ offers an essential introduction to the core principles of effective customer service, highlighting its strategic importance in any business. This course is perfect for beginners eager to understand the fundamentals of customer interactions, handling complaints, and establishing a trustworthy communication channel between the company and its clients. Participants will learn about the responsibilities of a customer service team, the benefits of developing a customer service plan, and key traits of successful customer service representatives. Whether you’re new to the field or looking to reinforce your skills, this course provides valuable insights into creating positive customer experiences and avoiding common pitfalls. I highly recommend this course for anyone aiming to enhance their understanding of customer satisfaction and loyalty, which are crucial for sustained business success.
Enroll Course: https://www.coursera.org/learn/customer-service