Enroll Course: https://www.coursera.org/learn/technical-support-case-studies
Are you looking to solidify your IT support skills and prove your readiness for the professional world? IBM’s “Technical Support (IT) Case Studies and Capstone” course on Coursera is the perfect next step after completing their IT Support Professional Certificate. This course isn’t just about theory; it’s about application. You’ll dive headfirst into realistic technical support scenarios that demand hands-on problem-solving, giving you an invaluable, enriched perspective on how to excel in professional IT settings.
The syllabus is thoughtfully structured to cover the breadth of essential IT support knowledge. You’ll start with **Hardware and Operating Systems**, honing your skills in phone and email support while understanding the intricacies of computer components. Following this, the **Software, Programming and Databases** module challenges you with case studies focused on troubleshooting web issues, guiding software updates, and database management – crucial skills for any IT professional.
The course then moves into **Networking and Storage**, where you’ll master live chat and email support, gain expertise in remote support tools, and learn to diagnose network issues and configure storage solutions. The **Cybersecurity** module is vital in today’s digital landscape, covering everything from open-source code licensing to safeguarding user information and combating cyber threats.
Finally, the **Cloud Computing** module brings it all together. Here, you’ll apply your knowledge to practical case studies involving managing access policies, resetting passwords, and navigating the complexities of cloud services. Each module is designed with hands-on labs that will test and enhance your abilities, ensuring you graduate with the confidence and practical experience needed to become a sought-after IT professional.
If you’ve completed the IT Support Professional Certificate or have a foundational understanding of IT support, this capstone course is a highly recommended investment. It bridges the gap between learning and doing, preparing you for real-world challenges and boosting your employability in the IT sector.
Enroll Course: https://www.coursera.org/learn/technical-support-case-studies