Enroll Course: https://www.udemy.com/course/curso-itil-foundation-v3-como-implementar-e-gerenciar-um-servicedesk/
If you’re looking to build a strong foundation in IT Service Management (ITSM) and effectively implement a service desk in your organization, the Coursera course “ITSM SERVICE DESK M1: Fundamentos e boas práticas” is an excellent starting point. Designed as the first module in a specialized series, this course provides essential knowledge on establishing and managing a service desk aligned with the ITIL framework, one of the most popular globally recognized standards.
The course covers key concepts necessary for professionals seeking to initiate or improve their IT service desk operations. Whether you’re managing a small help desk or a larger service desk team, the content is tailored to equip you with practical insights and best practices. What sets this course apart is its structured approach, preparing you to progress through successive modules that delve into process maturity, structuring, implementation, team integration, and administrative routines.
If you are an IT analyst, coordinator, manager, or consultant looking to deepen your understanding of governance and service desk management, this course is highly recommended. It’s especially valuable if you have limited time to explore multiple resources or if you’re already familiar with ITIL fundamentals but want to solidify your knowledge followed by advanced strategies.
In conclusion, “ITSM SERVICE DESK M1” offers a solid foundation paired with practical guidance, making it a worthwhile investment for anyone serious about excelling in IT service management. Enroll today to start your journey from the basics to becoming a proficient ITSM professional.
Enroll Course: https://www.udemy.com/course/curso-itil-foundation-v3-como-implementar-e-gerenciar-um-servicedesk/