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In today’s competitive business environment, understanding and managing your organization’s performance is crucial for success. The Coursera course ‘Indicadores de Desempenho (KPI) – Sistema de Medição’ offers a thorough introduction to the essential concepts of creating and structuring effective performance measurement systems. Unlike simple indicator creation, this course emphasizes building a hierarchical tree of indicators across strategic, tactical, and operational levels, all interconnected to provide a holistic view of organizational performance.
The course covers fundamental management concepts such as PDCA, Continuous Improvement, and Data-Driven Decision Making, empowering learners with the tools needed to implement impactful KPIs. Drawing from models like the Brazilian Army’s framework, Balanced Scorecard, and ISO 9001 standards, the instructor—who brings over 24 years of experience across diverse organizations—guides students through practical strategies and real-world examples.
What sets this course apart is its focus on valuable indicators that truly inform decision-making, avoiding the pitfalls of unnecessary metrics that only add costs. With simplified language, visual slides, and hands-on exercises, learners can easily grasp how to design, select, and implement a meaningful system of performance indicators.
Whether you’re a manager, analyst, or student aiming to improve organizational performance, this course provides a solid foundation and practical insights. I highly recommend it for anyone interested in developing a systemic approach to performance measurement that drives real results.
Enroll Course: https://www.udemy.com/course/indicadores-de-desempenho-kpi-sistema-de-medicao/