Enroll Course: https://www.coursera.org/learn/lesson-telephone-language
In today’s globalized world, effective communication is paramount, especially when conducting business over the phone. Coursera’s ‘Speak English Professionally: In Person, Online & On the Phone’ course offers a focused lesson titled ‘Telephone Language’ that provides a concise yet valuable introduction to this essential skill.
This particular lesson, while brief, serves as an excellent taster for the comprehensive skills taught in the full course. Its primary objective is to equip learners with the ability to identify specific ‘telephone language’ through practical phone dialogues. This means understanding the nuances, common phrases, and appropriate etiquette used in professional phone interactions.
For anyone who frequently engages in phone calls for work, whether it’s customer service, sales, or international collaboration, this lesson is a must-watch. It highlights the subtle differences in language and tone that can make or break a professional conversation. By dissecting real-world phone dialogues, the lesson helps you recognize what works and what doesn’t, allowing you to refine your own approach.
While this single lesson offers a good starting point, it strongly encourages learners to enroll in the full ‘Speak English Professionally’ course for a more in-depth understanding. If you’re looking to enhance your professional communication skills and gain confidence in telephone interactions, this Coursera lesson is a highly recommended first step. It’s a small investment of time for a potentially significant improvement in your professional presence.
Enroll Course: https://www.coursera.org/learn/lesson-telephone-language