Enroll Course: https://www.coursera.org/learn/effective-service-company
In today’s competitive landscape, delivering outstanding service while maintaining operational efficiency is a challenge many companies face. The Coursera course ‘How to Build an Effective Service Company,’ led by Professor Muñoz-Seca, offers a revolutionary framework called SPDM (Service Problem Driven Management) that goes beyond traditional approaches like Lean, Agile, and Design Thinking. This course is designed for professionals seeking to transform their service operations and achieve exceptional results.
Throughout the course, you will explore real-world case studies from four different industries—finance, gas, health, and tourism—each implementing the SPDM framework to resolve core service delivery problems. The course’s structured modules cover critical topics such as understanding your promise and its dimensions, unlocking capacity for higher value-added tasks, operational variables, and problem-solving strategies.
What makes this course particularly valuable is its practical approach. You’ll learn how to analyze capacity, optimize your service and product mix, and improve client satisfaction by identifying touchpoints in the customer journey. The course also emphasizes the importance of continuous improvement and knowledge management, ensuring sustainable success.
I highly recommend this course to service professionals, operational managers, and business leaders who aim to increase efficiency, enhance customer satisfaction, and deliver a five-star service experience. Whether you’re just starting or looking to refine your existing processes, the insights and tools provided by Professor Muñoz-Seca can propel your organization to new heights.
Enroll Course: https://www.coursera.org/learn/effective-service-company