Enroll Course: https://www.udemy.com/course/servicenow-upgrade/
Keeping your ServiceNow instance up-to-date is crucial for leveraging new features, security patches, and performance improvements. For anyone involved in ServiceNow administration or development, understanding the upgrade process is paramount. I recently completed the Udemy course ‘All You Need to Know About ServiceNow Upgrade,’ and it’s a highly recommended resource for intermediate users.
This 2-hour course, divided into four sections, offers a concise yet thorough exploration of ServiceNow upgrades. Utilizing the latest Vancouver version and the modern Next Experience UI, the instructor provides practical, hands-on guidance. The course kicks off by explaining the ‘why’ behind upgrades and detailing ServiceNow’s release cycles and version history. This foundational knowledge is essential for appreciating the importance of staying current.
The core of the course delves into the practical steps involved in an upgrade. It covers raising an upgrade request, meticulously walking through an upgrade planning checklist. A key takeaway is learning how to effectively navigate and interpret release notes, a critical skill for any administrator. The course also clarifies the concept of cloning and how to request a clone, which is often a precursor to or part of the upgrade process.
Furthermore, the training addresses crucial elements like Data Preservers and the Exclude table list, explaining their role in safeguarding your customizations. A significant portion is dedicated to understanding Skipped Logs – what they are, why they happen, and most importantly, how to action them to minimize their occurrence. This practical advice on minimizing skipped logs is invaluable for a smoother upgrade experience.
What I particularly appreciated about this course is its ‘short, crisp, and full-of-content’ approach. It doesn’t waste time and gets straight to the point, making it an efficient use of your learning time. The instructor’s commitment to continuous improvement and active participation in the Q&A section is also a huge plus, ensuring the content remains relevant and your questions are answered.
While basic ServiceNow administration knowledge is recommended, this course is perfectly structured for those looking to deepen their understanding of upgrades. If you’re looking to streamline your upgrade process and gain confidence in managing your ServiceNow instance’s lifecycle, ‘All You Need to Know About ServiceNow Upgrade’ is an excellent investment.
Enroll Course: https://www.udemy.com/course/servicenow-upgrade/