Enroll Course: https://www.coursera.org/learn/ccai-virtual-agent-development-in-dialogflow-cx-for-citizen-developers
Are you interested in enhancing your skills in customer service automation and creating intelligent virtual agents? Look no further than the Coursera course ‘Virtual Agent Development in Dialogflow CX for Citizen Devs’. This intermediate-level course is part of the ‘Customer Experiences with Contact Center AI’ series and offers a comprehensive guide to building conversational solutions using Contact Center AI (CCAI).
The course begins with fundamental concepts, introducing learners to the objects, tools, and methods needed to develop a basic virtual agent. As you progress, you’ll learn how to scale your applications by creating standalone flows and utilize route groups for reusable and maintainable conversation paths. One of the notable features covered is integrating voice (telephony) as a communication channel, making your virtual agent more versatile in real-world scenarios.
Designed for learners with some prior experience, this course provides practical insights and hands-on techniques to develop engaging, scalable, and maintainable virtual agents. Whether you’re a citizen developer or a professional looking to expand your AI skills, this course offers valuable knowledge that can be directly applied to your projects.
I highly recommend this course for anyone interested in the intersection of AI, customer experience, and contact center solutions. Not only will you learn the technical skills needed to create advanced virtual agents, but you’ll also gain understanding on how to effectively deploy them in real-world customer service environments. Enroll now and start transforming your conversational experiences!
Enroll Course: https://www.coursera.org/learn/ccai-virtual-agent-development-in-dialogflow-cx-for-citizen-developers