Enroll Course: https://www.coursera.org/learn/ccai-virtual-agent-development-in-dialogflow-es-for-citizen-developers
If you’re interested in creating sophisticated conversational solutions for customer service, the Coursera course ‘Virtual Agent Development in Dialogflow ES for Citizen Devs’ is an excellent choice. This course, part of the ‘Customer Experiences with Contact Center AI’ series, offers a comprehensive guide to building virtual agents that can handle customer interactions effectively. You will learn the fundamentals of designing conversations, managing context for smarter interactions, and even integrating voice communication channels such as telephony. The hands-on approach, including testing your agents with the Dialogflow ES simulator, ensures you gain practical skills that can be directly applied in real-world scenarios. Whether you’re a citizen developer or an aspiring AI specialist, this course provides the essential tools and best practices to develop engaging and intelligent virtual agents. I highly recommend this course for anyone looking to enhance customer experience through AI-powered virtual agents.
Enroll Course: https://www.coursera.org/learn/ccai-virtual-agent-development-in-dialogflow-es-for-citizen-developers