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Are you interested in enhancing your communication skills and resolving conflicts effectively in daily life? The ‘Introduction to Mediation’ course on Coursera is a comprehensive online program designed for anyone eager to learn essential mediation techniques. Hosted by experienced mediators Ms. Priscilla Chow and Mr. Ng Hi-tung, this course offers valuable insights into conflict resolution, active listening, and emotional intelligence.
The course covers a wide range of topics including the overview of mediation in Hong Kong, common causes of conflict, effective negotiation principles, and how to find common ground. One of the highlights is learning how to reorganize sentences and communicate better through ‘I’ messages, which can significantly improve your interpersonal relationships.
What makes this course stand out is its practical approach. The instructors, with their extensive experience in both civil cases and mediation training, bring real-world stories and case studies into the curriculum. Moreover, the course emphasizes the importance of communication in creating harmony and avoiding unnecessary crises, echoing the Chinese proverb: ‘Disease enters through the mouth; disaster exits through speech.’
After completing this course, you’ll be equipped with the skills to act as your own mediator in everyday conflicts, whether at home, work, or social settings. I highly recommend this course for anyone looking to improve their communication, resolve conflicts amicably, and develop emotional intelligence. Whether you’re a professional, a parent, or simply someone interested in personal development, this course is a valuable resource.
Enrolling in ‘Introduction to Mediation’ on Coursera could be your first step toward creating a more harmonious and understanding environment around you.
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