Enroll Course: https://www.coursera.org/learn/introduction-to-microsoft-dynamics-365
Are you ready to enhance your skills in customer relationship management and boost your professional career? If so, Coursera’s ‘Introduction to Microsoft Dynamics 365’ is a fantastic course that provides a comprehensive overview of one of the most powerful CRM tools available today.
By the end of the course, participants are equipped not only with the foundational knowledge of Microsoft Dynamics 365 but also with valuable insights into various aspects of customer relationship management. Not to mention, successful completion of the course grants a 50% discount on the MB-910 Microsoft Certification Exam, which is a significant bonus for anyone looking to validate their skills officially.
Course Overview
The course consists of several modules, starting with an introduction to Dynamics 365 capabilities. You’ll learn about the key features in marketing, sales, customer service, and field service:
- Dynamics 365 Marketing: Understand how to generate and score leads, automate customer journeys, and manage events while leveraging tools like Customer Insights and Customer Voice.
- Dynamics 365 Sales: Gain insights into opportunities management, order processing, and effective lead qualification. The course also covers the capabilities of Sales Insights and LinkedIn Sales Navigator.
- Dynamics 365 Customer Service: Learn how to manage case lifecycles and utilize Omnichannel for improved service delivery.
- Dynamics 365 Field Service: Understand the work order lifecycle and scheduling processes, including advanced scheduling options.
- Shared Features: Integrate customer engagement features, data analytics using Power BI, and collaboration tools like Microsoft Teams, Excel, Word, and Outlook.
Why Take This Course?
Not only does this course open the doors to mastering a pivotal CRM platform, but it also provides a structured learning path with actionable knowledge. The program recap at the end allows you to consolidate everything you have learned, ensuring you can apply it effectively in your workplace.
Whether you’re a business professional looking to enhance your skill set, a marketing enthusiast eager to learn about tools of the trade, or a salesperson aiming to sharpen your lead management techniques, this course is designed to meet a wide range of needs.
Overall, ‘Introduction to Microsoft Dynamics 365’ is an invaluable resource for anyone ready to dive into the world of CRM and improve their relationship with clients. With expert instruction, a clear syllabus, and a wealth of resources, this course is a must-take for aspiring CRM professionals.
So, what are you waiting for? Sign up today on Coursera and take your first step towards mastery of Microsoft Dynamics 365!
Enroll Course: https://www.coursera.org/learn/introduction-to-microsoft-dynamics-365