Enroll Course: https://www.coursera.org/learn/gerenciamento-de-servicos-de-ti
Overview of the Course
The ‘Gerenciamento de Serviços de TI’ course on Coursera offers a comprehensive overview of IT service management through the lens of ITIL4, emphasizing the creation of a value system for services. This course is designed for IT professionals seeking to enhance their understanding of service management and its contribution to business value. In today’s technology-driven world, effective IT service management is crucial, making this course a pertinent addition to your professional development.
Course Structure
The course is structured into four well-defined modules, each focusing on key aspects of IT service management:
- Module 1: Novos Conceitos – Criação Conjunta de Valor
In this module, participants will learn about the evolution of the ITIL library, its global relevance in IT services, and the challenges in implementing its practices. It emphasizes the importance of rethinking IT services and understanding the governance surrounding them. - Module 2: Princípios Norteadores e Dimensões do Serviço
This section delves into guiding principles of ITIL4, connecting them with Agile methodologies and DevOps practices. It addresses how various dimensions, such as organizations, information, and technology, shape IT services. - Module 3: Sistema de Valor do Serviço
This module focuses on defining the components of the service value system, exploring how it relates to opportunities and demand in the IT landscape. - Module 4: Práticas de Gerenciamento de Serviços
Participants will investigate essential service management practices, the design and restructuring of service centers for innovation, and adapting to emerging trends in service delivery.
Why You Should Take This Course
The practical and theoretical knowledge offered in this course is invaluable for IT professionals aiming to enhance their service management skills. By examining real-world applications of ITIL4 principles, learners gain insights into how to effectively align IT services with business goals. The course’s focus on collaboration and value creation empowers participants to engage stakeholders throughout the service delivery process, fostering a more holistic approach.
Conclusion
As IT service management continues to evolve, staying informed and skilled in current methodologies is essential. The ‘Gerenciamento de Serviços de TI’ course on Coursera not only enhances your skills but also prepares you for future challenges in the IT sector. I highly recommend this course to anyone looking to deepen their understanding of IT service management and its strategic importance for organizations.
Enroll Course: https://www.coursera.org/learn/gerenciamento-de-servicos-de-ti